Library Student Assistants: Home

If a student wants to apply to for the work-study positions at Circulation, please have them scan the QR code kept behind the desk. If that doesn't work, paper applications are also available.

Security Gates

• There are security gates inside the main library entrance and inside the door to Sylvia's.
• If the gates go off as someone's passing through them and you know they haven't checked anything out, say something to them.
  • You can ask them if they have a used textbook or item from another library in their bag.
  • If they say yes, offer to desensitize the item for them so they don't keep setting off the gates.

If someone has locked something in one of the charging lockers can't get it open again:

• Let a library staff member know and they'll take care of it.
• If it's an evening/weekend and no library staff members are present, contact Security and they should be able to open the locker.

Library How Do I? page with answers to common questions in video/text: http://libguides.dbq.edu/how

Who to go to for help and basic referrals:

• For basic library needs, refer the patron to the Reference Desk. If it is a weekend or late night and no one is at the desk, have the patron send an email to reference@dbq.edu. If it is during the summer, talk to the Circulation Supervisor first and they can answer the question. If they're unavailable, contact Becky in her office (x3649) for help.
• For computer issues contact:
  • HelpDesk
    • Computer problems, laptop/projector/other equipment rentals
    • Tell them to call 563-589-3737 or direct them to Van Vliet Hall room 114
• For tutoring, testing, and the Bridge program, contact:
  • Academic Success Center (ASC)
    • Located on the second floor of the library or call 563-589-3262
    • Web-based scheduling at https://dbq.mywconline.com/
• For TRIO Student Support Services, contact
  • TRIO at UD
    • TRIO Director Katie Bailey at 563-589-3758 or KBailey@dbq.edu
    • Direct them to TRIO offices on the second floor of Severance Hall (rooms 222, 223, and 224)
• For students needing more print counts, contact:
  • Student Accounts
    • For adding prints to account, direct to Third Floor MTAC. Phone number 563-589-3208
• For room reservations contact:
  • Office of Events Planning/Scheduling
    • Direct anyone looking to reserve a room to the online form: https://www.dbq.edu/NewsEvents/RequestEventForm/.
    • This includes all library classrooms except L106 (1st-floor computer lab). If someone wants to reserve L106, give them Becky's contact info.
    • Send patron to MTAC 206 or call 563-589-3868.
• ​​For large print jobs, contact:
  • Post Office/Print Room
    • Printing on a large scale for classes, anyone printing for organizational purposes, teachers printing syllabi, anyone wanting to send/receive packages
    • Call 563-589-3141 or visit the Heritage Center
• For transcripts, add/drop forms, grade questions, etc, contact:
  • Registrar
    • Academic records, academic catalogs, grades, class/exam schedules, graduation forms
    • Call 563-589-3478 or direct to MTAC 325

If a student sees an error screen when trying to check their print count:

• Type http://webprint.dbq.edu/balance into the address bar
• You must type in the entire web address to access the site
• Make sure there's no "s" after "http"
• Student can then log in and see their print count

Alarm Panels

There are two different alarm panels right inside the library's main entrance.

• The Simplex panel beeps at random intervals throughout the day. This doesn't mean anything is wrong.
• This panel is connected to the fire suppression system in the basement.
• If it ever beeps and doesn't stop for more than 15-30 seconds, go around the desk and press "Alarm Silence" on the panel.

The other panel is connected to an emergency alert system with stations where people can request assistance throughout the library.

• Very few people are aware of these stations so this panel almost never goes off.
• If it does, go around the desk and follow the instructions on the panel to turn off the alarm.

Emergency Exit Alarm

If someone leaves through an emergency exit, they'll set off an alarm.

• The SimpliSafe alarm keypad right next to the lights panel controls this alarm.
• The note next to the keypad has instructions for turning off this alarm.

To put a call on hold:

If you're on the phone and need the caller to wait, put them on hold.

• The word "Hold" will appear at the bottom of the phone's screen
• Press the button on the phone under the word "Hold"
• When you're ready to talk to the caller again, press the small blinking button next to the number they're calling from

To transfer calls:

• The word "Transfer" will appear at the bottom of the phone's screen
• Press the button on the phone under the word "Transfer"
• Enter the extension of the person you want to reach (example: 3333 for Security)
• The word "Complete" will appear at the bottom of the screen
• Press button under the word "Complete"
• Hang up

Students can print from laptops/tablets in the library! Here are directions:

1. Make sure the document to be printed is downloaded to the student's laptop/phone.
2. Go to https://webprint.dbq.edu/ & log in.
3. Upload file & choose printer.
4. Use the print release stations as normal.

Print directions are located at both the Circulation Desk and Reference Desk.

Scanning is available at any of the large printer/copiers. Directions on how to scan/copy should be hanging on the front of each machine. If they're not available, here are basic instructions for how to scan to your email:

• Log into the printer/copier using your UD username and password.
• Place the item to be scanned in the top feed tray face up, or face down in the copier in the top left corner of the glass plate.
• Select "Scan" on the touchscreen.
• Select "Scan to Network Folder" EVEN IF you're scanning to your email.
• Select "Load."
• Select "Scan to Email."
• Select "Load" in bottom right corner.
• Name your document (optional).
• Select "Send."
• Select "Retain" if you want to scan more, or "Clear" if you're done.
• Don't forget to log out!